FAQs


Is delivery included in the price of the box?

Hertfordshire Delivery - £2.99

UK Wide - £.4.99

Delivery of your gift box will be within 7 working days.

Can I send the gift boxes internationally?

At the moment we do not offer this service.

Who makes the products and where are they from?

Our Katy’s Gift Boxes Ltd family is made up of 33 independent, artisan producers, all of whom are based within Hertfordshire apart from Long tail Drinks who are based in London but are run by 2 boys from Hertfordshire.

This is a gift, will there be any pricing information in the box?

No – we’ll email you confirmation of your purchase with payment information, but we won’t include any payment information in the gift box. We know you’ll often be sending these as gifts and won’t want the recipient to see this info!

Can I swap items in a gift box for something else?

At this time we sell the 14 gift boxes as they are and will be unable to swap items but in the future we are looking to offer a select your own service.

Can I just order the products individually?

At this time you will not be able to purchase the products individually.

How can I find out all the allergen information?

All the allergen information is provided on the supplier information pages.

What is your alcohol policy?

As a business we are registered with the local authority and have a licence to sell alcohol to people aged 18 and above. Part of our licence requires us to check the age of our purchasers – therefore every package delivered must be signed for by a person over the age of 18

How can I cancel an order placed with Katy’s Gift Boxes Ltd?

With our pre orders, we can offer refunds up to 48 hours after your order has been paid for. This is due to us ordering the correct amount of stock from our third party producers for your box promptly once you have placed your order.  

Can I schedule deliveries?

At this time you will not be able to schedule a delivery.  Delivery of your gift box will be within 7 working days.

Is your site secure?

The website is highly secure. We are dedicated to providing the best shopping experience and use up-to-date industry-leading technology to keep your information safe. We are partnered with Shopify for your payment data; we have full confidence in these platforms and your data is not shared with any third parties.

Is the information I provide kept private?

Yes, all information is kept for the purpose of the transaction and delivery only, and is then responsibly destroyed. Read our privacy policy here and for more information, do feel free to contact us here.